Terms and Conditions of ViolettShop21.com
Last Updated: June 13, 2025
SUMMARY OF KEY TERMS
Welcome to ViolettShop21.com. These are our official rules. By using our website or buying our products, you agree to these terms. Please read them carefully.
Please note: Our products are **custom-made and personalized** based on the text, designs, and photos you provide. Because of this, **all sales are final unless the product arrives damaged or defective.** You are responsible for ensuring all spelling, grammar, and image quality is correct *before* placing your order. These terms also include a **mandatory arbitration agreement** (Section 19), which means you waive your right to go to court or have a jury trial for most disputes.
1. ACCEPTANCE OF TERMS
By visiting, using, or purchasing something from ViolettShop21.com (the “Site”), you engage in our “Services” and agree to be bound by these Terms and Conditions (the “Terms”). This includes any additional terms, policies, and notices referenced here or available by hyperlink, including but not limited to our Privacy Policy.
If you do not agree to all the terms, you may not access the Site or use any of our Services.
By agreeing to these Terms, you represent that you are at least 18 years of age or older. These Terms apply to all users of the Site, including browsers, customers, and content contributors. Any breach or violation of these Terms may result in the immediate termination of your access to the Site.
2. RESTRICTIONS ON USE
We reserve the right to refuse to provide our Services to anyone at our sole discretion. You may not use our products or Services for any illegal, unauthorized, destructive, or otherwise objectionable purpose.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or Services without our express written permission.
3. ACCURACY AND TIMELINESS OF INFORMATION
We are not responsible if information made available on the Site is not accurate, complete, or current. The information is provided for general guidance only and should not be relied upon as the sole basis for making decisions. Any reliance on the information on the Site is at your own risk.
The Site may contain historical information, which is not current and is provided for your reference only. We reserve the right to modify the content of the Site at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to the Site.
4. MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Services (or any part thereof) without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.
5. PLACING ORDERS AND CUSTOM PRODUCTS
Payment Information: You expressly acknowledge that disclosing your payment information gives us authorization to charge your account for the total amount of the ordered products. By placing an order, you represent and warrant that: (i) the payment information you supply is true, correct, and complete; (ii) you are authorized to use such payment method; (iii) charges incurred by you will be honored by your payment provider; and (iv) you will pay the actual charges incurred, plus all applicable shipping and handling charges and taxes.
Policy on Custom Products (Returns & User Errors): Our products are custom-made and personalized. Many products may have limited quantities and are subject to our return and exchange policies. As all products are unique, **all sales are final.**
**Customer Responsibility:** We are not responsible for your grammatical, spelling, or punctuation errors when placing an order, nor for inferior quality or low-resolution images you upload, among other design errors. Please double-check your customization carefully before submitting your order.
Descriptions, Images, and Colors: We attempt to display the descriptions, images, and colors of our products accurately, but we cannot guarantee that your device’s display will be accurate. All product descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. We do not warrant that the quality of any products will meet your expectations, outside of manufacturing defects.
Our Right to Limit Purchases: We reserve the right to limit purchases and the quantity of our products to any person, geographic region, or jurisdiction. If we make a change to or cancel an order, we may attempt to notify you via the contact information provided. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
6. ERRORS, INACCURACIES, AND OMISSIONS
There may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (even after you have submitted your order).
7. BILLING AND ACCOUNT INFORMATION
You agree to provide us with current, complete, and accurate information for all purchases and for any account you create. You agree to promptly update your information when necessary, including your email address and payment method details.
8. OUR INTELLECTUAL PROPERTY
All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of ViolettShop21.com or its licensors and is protected by copyright, trademark, and other laws. You may not sell, copy, reproduce, republish, upload, post, transmit, or distribute any content from the Site without our prior written consent.
9. THIRD-PARTY TOOLS AND LINKS
We may provide you with access to third-party tools (like payment processors) over which we have no control. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties or endorsement. We shall have no liability whatsoever arising from or relating to your use of third-party tools.
10. USER SUBMISSIONS (YOUR DESIGNS)
If you send us creative ideas, designs, photos, suggestions, or other materials (collectively, “Submissions”), you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sublicensable, perpetual license to use, display, edit, modify, reproduce, and distribute your Submissions for the purpose of fulfilling your order and marketing our services.
You represent and warrant that you have all necessary rights to grant us such a license (e.g., you own the copyright to the photo you uploaded) and that your Submissions do not violate any party’s intellectual property or these Terms.
You agree that your Submissions will not be unlawful, offensive, obscene, or contain any computer virus or malware. You are solely responsible for any Submissions you make. We take no responsibility and assume no liability for any Submissions posted by you or any third party.
11. PERSONAL INFORMATION
Our processing of your personal information is governed by our Privacy Policy.
12. PROHIBITED USES
In addition to other prohibitions in these Terms, you are prohibited from using the Site: (a) for any unlawful purpose; (b) to violate any regulations, rules, or laws; (c) to infringe upon our intellectual property rights or the rights of others; (d) to harass, abuse, insult, harm, defame, or discriminate; (e) to submit false or misleading information; (f) to upload viruses or malicious code; (g) to collect or track the personal information of others; (h) to spam, phish, or scrape; or (i) to interfere with the security features of the Site.
13. DMCA (COPYRIGHT INFRINGEMENT)
We respect the intellectual property of others. If you believe your work has been copied in a way that constitutes copyright infringement, please provide us with the following information (as required by the Digital Millennium Copyright Act, “DMCA”):
- A description of the copyrighted work you claim has been infringed;
- A description of where the material is located on the Site;
- Your address, telephone number, and email address;
- A statement by you, made in good faith, that the disputed use is not authorized by the copyright owner;
- A statement by you, made under penalty of perjury, that the above information is accurate and that you are the copyright owner or authorized to act on their behalf.
Our copyright agent for notice of claims can be reached via the contact information at the end of these Terms.
14. DISCLAIMER OF WARRANTIES
We do not guarantee that your use of the Site will be uninterrupted, timely, secure, or error-free. You expressly agree that your use of, or inability to use, the Site is at your sole risk. The Site and all products delivered to you are provided ‘as is’ and ‘as available’ without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
15. LIMITATION OF LIABILITY
In no case shall ViolettShop21.com, our directors, officers, employees, affiliates, agents, or licensors, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, or loss of data, arising from your use of the Site or any products procured using the Site.
IF, NOTWITHSTANDING THE FOREGOING, WE ARE FOUND LIABLE FOR ANY LOSS OR DAMAGE, IN NO EVENT SHALL OUR LIABILITY EXCEED THE PAYMENTS THAT YOU PAID TO US FOR THE PRODUCT IN QUESTION.
16. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless ViolettShop21.com and our affiliates, partners, officers, directors, agents, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third-party.
17. SEVERABILITY
In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. This determination shall not affect the validity of any other remaining provisions.
18. TERMINATION
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our Site. We may also terminate this agreement at any time without notice if we suspect you have failed to comply with any term, and you will remain liable for all amounts due up to and including the date of termination.
19. ENTIRE AGREEMENT
These Terms and any policies posted by us on this Site constitute the entire agreement and understanding between you and us, superseding any prior agreements, communications, or proposals, whether oral or written.
20. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of [YOUR STATE, E.G., Texas], United States.
21. ARBITRATION AND WAIVER OF CLASS ACTION
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS.
AGREEMENT TO ARBITRATE: You and we agree that we will resolve any disputes between us through binding and final arbitration instead of through court proceedings. You and we hereby waive any right to a jury trial of any Claim (as defined below). All controversies, claims, counterclaims, or other disputes arising between you and us (each a “Claim”) shall be submitted for binding arbitration under the Rules of the American Arbitration Association (“AAA Rules”). The arbitration will be heard by a single arbitrator. The arbitrator’s decision will be final and binding.
CLASS ACTION WAIVER: You and we agree that we will each pursue any Claim on an individual basis only and will not initiate or pursue a class action, a consolidated action, or a representative action.
WAIVER OF JURY TRIAL: You and we hereby waive any right to a jury trial of any Claim.
22. CONTACT INFORMATION
Questions about the Terms and Conditions should be sent to us at Service@violettshop21.com or by phone at 832-516-0537.