Requesting Returns
- You can submit return requests within 15 days after the guaranteed delivery period (45 days) has expired. To do so, follow these steps:
- Contact: Send us a message through our Contact Us page.
- Required Information: Make sure to provide the following details:
- Order number
- Detailed description of the reason for the return
- Photographs (if necessary) showing the condition of the item
Return Conditions
To be eligible for a return, the item must meet the following criteria:
- Item Condition: The item must be unused and in the same condition as when you received it.
- Original Packaging: It must be in the original packaging.
Exceptions
Certain types of products are not eligible for return:
- Perishable Goods: Items such as food, flowers, newspapers, or magazines cannot be returned.
- Intimate or Sanitary Goods: We do not accept returns for products in this category.
- Hazardous Materials: Items classified as hazardous materials are non-returnable.
- Flammable Liquids or Gases: These items cannot be returned.
Additionally, the following items are non-refundable:
- Gift Cards
- Downloadable Software Products
- Some Health and Personal Care Items
Return Process
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds
Once we receive and verify your return, we will send you an email to notify you that we have received the returned item. We will also inform you whether your refund is approved or rejected.
If approved, the refund will be processed automatically and applied to your credit card or original method of payment within a specified timeframe.
Late or Missing Refunds
If you haven’t received a refund yet, Follow This Steps
Requesting Returns
- You can submit return requests within 15 days after the guaranteed delivery period (45 days) has expired. To do so, follow these steps:
- Check Your Bank Account: Verify if the refund has been posted.
- Contact Your Credit Card Company: Sometimes it takes time for refunds to be officially posted.
- Contact Your Bank: There may be processing time before a refund appears.
If you’ve followed these steps and still haven’t received your refund, please contact us
Order Cancellation
- All orders can be cancelled until they are shipped.
- If your order has been paid and you need to change or cancel it, you must contact us within 12 hours.
- Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- Non-Delivery: You do not receive the products within the guaranteed time (45 days, not including 2-5 day processing).
- Wrong Item: You receive the wrong item.
- Unwanted Product: You do not want the product you have received (but you must return the item at your expense, and the item must be unused).
Non-Refundable Cases
We do not issue refunds if:
- Your Control: Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address).
- Exceptional Circumstances: Your order does not arrive due to exceptional circumstances outside our control (e.g., not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. To do so, simply send us a message on our Contact Us
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