Who we are
We are Violett Shop21. Our website address is: https://violettashop21.com. We specialize in selling personalized gifts like t-shirts, mugs, and more.
What personal data we collect and why we collect it
We collect information about you during the checkout process on our store, as well as through comments, contact forms, and cookies.
Data We Collect for Orders
When you purchase from violettashop21.com, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, and optional account information like username and password.
We’ll use this information for purposes, such as, to:
- Send you information about your account and order.
- Respond to your requests, including refunds and complaints.
- Process payments and prevent fraud.
- Set up your account for our store (if you choose to create one).
- Comply with any legal obligations we have, such as calculating taxes.
- Improve our store offerings.
- Send you marketing messages, if you choose to receive them.
Payment Processing
We accept payments through PayPal, Stripe, Square, and WooCommerce Payments. When processing payments, some of your data will be passed to these gateways, including information required to process or support the payment, such as the purchase total and billing information.
Important: We do not store your full credit card information on our servers. This information is handled securely by our payment service providers.
Please review the privacy policies for PayPal, Stripe, Square, and WooCommerce Payments for more details on how they handle your data.
User Accounts
If you create an account on our site, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. We will store order information for 1 year for tax and accounting purposes.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Media
If you upload images to the website (e.g., for a product customization), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
In addition to comment and login cookies, our store uses cookies to:
- Keep track of cart contents while you’re browsing our site.
- Remember who you are when you return to our store.
If you leave a comment on our site you may opt-in to saving your name, email address and website in computers. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Analytics
We use Google Analytics to help us understand how visitors use the site. This service anonymously collects data on user behavior, such as pages visited and time spent, to help us improve our website and offerings. No personally identifiable information is shared with this service.
Who we share your data with
We do not share your personal data with third parties, except for those essential to operating our service. This includes:
- Payment Providers: Such as PayPal, Stripe, Square, and WooCommerce Payments to process your payments.
- Shipping Providers: Such as USPS, FedEx, and DHL to deliver your orders.
- Analytics Services: Such as Google Analytics to understand site traffic.
- Spam Detection Services: To protect our site.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely.
For users that register on our website, we also store the personal information they provide in their user profile. Website administrators can also see and edit that information.
Customer order information is retained for 1 year for tax, accounting, and record-keeping purposes.
What rights you have over your data
If you have an account on this site, have left comments, or have placed an order, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service. Your payment data is sent securely to our payment processors.
Our contact information
For privacy-specific concerns or questions, you can contact us at: Service@violettshop21.com